FAQ

Q1: Are your personal care products safe for sensitive skin?

A: Many of our items are formulated for sensitive skin, but everyone’s skin condition is different. We recommend checking the ingredient list first and doing a patch test before full use.

Q2: How long will my order take to arrive?

A: Standard shipping takes 7–15 business days, expedited shipping takes 3–7 business days. These are estimated times, not guaranteed.

Q3: Can I change my shipping address after ordering?

A: Address changes are only possible before the package is shipped. Once dispatched, we cannot modify the address.

Q4: Can I return opened skincare / body care products?

A: For hygiene reasons, opened and used personal care products cannot be returned unless the product is defective or damaged on arrival.

Q5: Where is my tracking number?

A: After your order is shipped, we will send an email with the tracking link. If you cannot find it, check your spam folder or email us your order number.