Return & Refund Policy
Eligibility for Return
You may request a return or refund within 30 calendar days after you receive the items. Items must be unused, unopened, in original packaging and in resalable condition. Personal care items that have been opened, used or damaged by customer misuse are NOT eligible for return, due to hygiene reasons.
Non-Returnable Items
- Opened, used skincare, hair care, body care, oral care and cosmetic products
- Free gifts, trial samples
- Items marked as final sale
How to Request Return
- Email our support team with your order number and reason
- Wait for our team to approve and send a return instruction
- Send the item back following our guidance Return shipping cost is borne by the buyer unless the item arrived defective, wrong or damaged.
Refund Process
Once we receive and inspect your returned goods, we will process your refund within 3–5 business days. The refund will go back to your original payment method. Refund arrival time depends on your bank or payment provider.
Damaged / Wrong Items
If you receive broken, defective or incorrect products, please send clear photos within 7 days after delivery. We will offer replacement, partial refund or full refund at no extra cost for you.